Have any questions or concerns? I am always ready to help!
Text or call me at (615) 490-2177 or send me an email at email@example.com
Since each piece is personalized and / or custom made when you place your order we do not offer refunds. However, I will exchange a bracelet if you don't like the design someone else picked out for you =). Please call us and let us know why you are returning the item and let us know which item you would like to exchange it for. NOTE: We can not give credit for returns lost or damaged during shipment so please insure your package. It is very important that you package your item in a box to return it so that beads don't get damaged. There will be additional fees if we need to replace beads or clasps damaged during shipping. There are no returns or exchanges for special orders.
Please note: If you need to send an item back please put it in a box with some tissue or bubble wrap around it. If you mail it back in a flat letter sized envelope the item will get damaged.
Your Size and Satisfaction is Guaranteed
I will gladly resize your bracelet, for free, in the event that it doesn't fit within 30 days of purchase (you just pay shipping). Beyond 30 days there will be a $10.00 restringing fee (plus shipping). I will repair or replace any of our bracelets if they contain defective components or manufacturing defects within 12 months of purchase.
Can I add charms to my bracelet, necklace or anklet?Yes, I have 100's of charms to choose from and they are listed on the ordering page. Click here to see all of my charms https://charmscharms.com/sterling%20silver%20charms.html
How do I know what size to order?
Most bracelets in stores are 7 1/2". That is average in the USA. If it isn't a surprise, I recommend that you measure your wrist or your recipient's wrist, at the smallest point, snug but not tight, and add 3/4" e.g. If the wrist measures 6 3/4" and you add 3/4", the size you would order would be 7 1/2" for a 1-string bracelet. Bigger than a 1-string? A slide bracelet? Just aren't sure? Ask me! (scroll up)
A choker is about 16". An 18" necklace will generally lay on your collar bone. A 36" necklace will usually hang down to your stomach and is the length I wear over big sweaters.
Adding a String (another name, birthstone or charm)
I can add to any of my designs, whether it is another string, another name, birthstone or charm.
Bracelets or Necklaces that I designed/made: I can add additional strings, names, birthstones or charms to existing bracelets or necklaces that I designed and made. You just need to send your existing bracelet or necklace back to me and I will match the new string exactly or as close as possible. Please call or email me to get the return shipping instructions. Contact Me
Bracelets or Necklaces that someone else made: I can USUALLY add additional strings, names, birthstones or charms to existing bracelets that others have made. Please send me a picture with a note about the changes you would like to make and I will let you know if I can match it. Contact Me
Swarovski CrystalsI have several sizes and shapes of Swarovski crystals; round, bicone, diamond, square, cube, 4mm, 6mm & 8mm. Click here to see all of my Swarovski crystal color options: http://designsbyleigha.com/SwarovskiCrystalColors.html
Sterling Silver & Gold Clasp Options
Most of the time you have clasp options during the ordering process. Sometimes, I only list a few that I think will look best with that bracelet. However, if you have a favorite toggle or lobster clasp I would be happy to substitute it for you.
STERLING SILVER: My silver toggles, slides and lobster claw clasps are all .925 sterling silver. Since they are sterling they will tarnish over time.
GOLD: My gold toggles and lobster claws clasps are 14k gold plated.
Toggle clasps are generally easier to put on and take off. Lobster claw clasps are less likely to unintentionally come off but hard for older adults with arthritis to put on and take off.
Note: I recommend slides claps on bracelets that have 3 or more strings. If you choose the slide the bracelet will lay prettier (I think) on your wrist because each string will lay beautifully next to the others. However, a slide clasp is NOT necessary - do what you think is pretty!
* Limited quantity/time. There are a few NEW toggles that I am trying for a limited time, to see their popularity.
I create and ship everything the next business day. If your item is going to be delayed for any reason, I will contact you and let you know. We offer FREE SHIPPING (within the US) on all orders over $20 and placed ONLINE.
How do I track my order?
You will get an automated email from the USPS with your tracking information. If you need to call the USPS have your tracking information ready. You can contact them via email or telephone... https://www.usps.com/help/contact-us.htm
USA residents have 3 options; 1st Class Mail (3-8 days), Priority Mail (2-4 days) or Express Mail (1-2 days). I create and ship everything the next business day. If your item is going to be delayed for any reason, I will contact you and let you know. For pricing add your item to the cart and enter your zip... A general idea is Free for 1st class mail, $7 for priority and $30 for express.
There are some items and quantities that we are unable to ship out-of-country. We will let you know ASAP if this pertains to your order. I create and ship everything the next business day. If your item is going to be delayed for any reason, I will contact you and let you know. The arrival time on international packages is also completely dependant on the time the package spends in customs, in your country. There may be additional costs for international packages ONLY. The amount that is charged on your credit card today does NOT include any additional fees you may owe to customs in your country. Those fees vary by country. I have heard that if the package is a "gift" sometimes they don't charge taxes. If you item is a gift please let me know and let me know the gift message you would like to me include.
How to clean your jewelry
Clean your sterling silver jewelry with a Sunshine ® Polishing Cloth or any soft sterling silver cleaning cloth. First, gently rub off any excess makeup. Remember silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too harshly. Then use the polishing cloth to shine your piece.
Storing your sterling silver
Store your piece in an airtight zip lock bag. Save the one it came in, it works perfectly. This will help prevent some tarnishing. Remember sterling silver is meant to be worn and your body oils also help prevent tarnishing.
Do not use liquid jewelry cleaner on your jewelry. To clean away excessive tarnish, clean your sterling with a soft cloth. You may also use a nonabrasive brand name paste silver polish to remove excessive tarnish. A silver cloth is the best way to remove tarnish from jewelry. Be sure the item to be cleaned is free from dust and other abrasives. Note: Liquid silver cleaner will remove the black (tarnish) coloring from the letter blocks and Bali beads and may discolor the beads.
IMPORTANT: Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect your sterling findings by keeping them in airtight packages, use tarnish-resistant products (such as tarnish tabs or strips) that absorb harmful chemicals, and store sterling findings in a cool, dry place. DO NOT soak in an anti-tarnish solution.